- About us
- How we do it
- Hoshin kanri + lean management
- Quality and patient safety
- 3P: product preparation process
- Industrial study mission
- Extraordinary outcomes
- Works + news
- Contact us
Rona Consulting Group (RCG) is a management consultancy serving integrated healthcare systems, hospitals and clinics, medical suppliers and governmental organizations. We develop lean leaders and assist in transforming organizations through educating, training and coaching executives, managers, clinicians and frontline staff. RCG is committed to helping the organizations we partner with to achieve the highest quality through zero defects, increased patient satisfaction, empowerment of staff, and improvement in financial performance through the application of the Toyota Management System. Our improvement work ranges from the strategic planning process at the top of the organization to complex clinical processes within care delivery and the supporting administrative processes. Since 2007, we have designed and led groundbreaking applications of lean management to operations in the ER, OR, lab, inpatient ﬂow, and in clinics and to processes in administrative support, revenue cycle, supply chain, human resources, medical records, group practice management, credentialing and clinical research.
The principals at RCG bring leadership experience from Virginia Mason Medical Center in Seattle and Park Nicollet Health Services in Minneapolis — the ﬁrst healthcare organizations in the country to fully adopt and implement the Toyota Management System. We are different from any other lean healthcare consultancy as we are the only assembly of senior healthcare executives who have implemented lean methods in complex healthcare settings with a demonstrated track record of success. We have an in-depth understanding of authentic kaizen methodology and philosophy, with many of our team members having been students of John Black and Chihiro Nakao of Shingijutsu, Japan. Our team is also comprised of consultants who have extensive knowledge in developing and advising on large-scale transformation programs for Fortune 100 companies. Together, our team has connected to create a lean training program that is changing healthcare and related industries.
Based in Seattle, Washington, USA, we maintain offices in Boston, Houston, Los Angeles, Minneapolis, Oakland, Phoenix, Portland, Seattle and Tokyo.