Shaunté Kinch's Blog

  • An eye-opening trip to the gemba

    On a Friday night a few weeks ago, I went to the gemba. This time, however, it was not as a member of a lean team but as a patient in the emergency department (ED) of a hospital in which I have facilitated improvement work. Even with all my work on the gemba in hospitals, it was an eye-opening experience. I have been trained to observe processes “from the patient perspective.” But actually being a patient made me realize how important it is to try to walk in the patient’s shoes emotionally as well as physically.

  • Daily management: perception vs. reality

    “Reality is always kinder than the stories we tell about it.” –Byron Katie

    The perception: I don’t have time for that!

    Organizations everywhere struggle with fully implementing and sustaining change. How do you spread a new process that proved beneficial during a kaizen week to hundreds of staff that are already overburdened and not adhering to current process standards? Once changes are made, how do you sustain the gains in a culture of competing priorities and new initiatives? The solution to both these problems is “daily management.”