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  • What is a process?

    One of the fundamental building blocks of value stream mapping is the simple concept of a “process”: “a series of actions or operations conducing [i.e., leading] to an end” (per Merriam-Webster http://www.merriam-webster.com/dictionary/process.) To succeed in building clinical value streams, let’s get a little more detailed.  In the language of value stream mapping, a process is a sequence of  “operations,” where an “operation” is defined as a sequence of “tasks” performed by an “operator.” We initially build clinical value streams by following a patient with a stopwatch. Tracking...
  • Developing lean leaders: lessons from the 2013 Lean Healthcare Transformation Summit

    Last week I attended a conference that has been on my professional bucket list since it first appeared four years ago: the Lean Enterprise Institute’s Lean Healthcare Transformation Summit. With its roots in the Toyota Production System, lean has truly taken hold and begun to show impressive possibilities in healthcare organizations of all shapes, sizes, and settings across the globe. Stories on lean successes in healthcare were among the highlights of the summit, as was the crowd of networkers eager to share and learn from one another. What really has my brain going, however, are the...
  • Mapping clinical value streams

    In this blog we’ll explore the method of value stream mapping as applied to the clinical operations of the healthcare industry. Originating within the automotive industry—at the Toyota Motor Company—value stream mapping naturally raises questions in the minds of doctors, nurses, and healthcare executives: “How can a method that started in the automotive industry possibly apply to healthcare?” “What are the benefits of looking at healthcare processes in such an industrialized way?” “Assuming that the method is worthwhile, how do I map healthcare processes using this method?” These...
  • Announcing Rona Consulting Group's blog

    As part of our commitment to help healthcare leaders become lean executives and transform their organizations, we are launching a new user-friendly blog series. In these blogs you’ll be hearing the perspectives of RCGs expert consultants on the social and technical sides of lean transformation in healthcare.  We’ll be reaching out to support you—the clinicians, healthcare executives, and staff at the front lines of exploring lean applications in healthcare—bringing you commentary, ideas, experience, and advice to facilitate your journey. You can search the by author or topic, or just...

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